Revised: February 4, 2019
How We Use Your Information.
This privacy notice provides information about the ways in which Orbidal (formerly known as TenderScout) collects, stores, shares or keeps personal information provided by our customers.
Using Our Website.
Our website (www.orbidalgroup.com) has introduced cookies. The purpose of the cookies is solely to assist Orbidal in redesigning our website to ensure we provide relevant information in an easily accessible format. For more information and specific cookie details, please see our cookies policy.
Any emails sent us are recorded and forwarded to the relevant department. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked. When you email us via the form on our contact page, your details are automatically passed to Zoho CRM.
When your email address is obtained via the contact form and/or when you subscribe to our newsletter and/or provide your email address to download a piece of content from www.orbidalgroup.com, we store your email address in our Zoho CRM account. In addition, if/when we communicate with you via phone/email, these exchanges including your messages to us may be stored within our Zoho CRM account as a system of record and in order to ensure that we can provide a more relevant, targeted service. We hold this data for 12 months. More information regarding the use of Zoho cookies (that allow us to understand your ongoing relationship with www.orbidalgroup.com) is available in our cookies policy.
Making a Complaint to Us.
When we take on a complaint, a file is generated. This will usually contain personal information about the complainant and any other individuals involved in the complaint. We will only collect personal information that is necessary to investigate the complaint. We will usually have to disclose the complainant’s identity to whomever the case is against.
We will try to facilitate a complainant who wishes to remain anonymous, but if a case proceeds it is generally inevitable that the identities of both parties are revealed. This is to ensure fairness in the legal process. If sensitive personal data is collected for the purposes of a complaint, appropriate measures will be taken to ensure that it is safely processed. The information contained in complaint files will be kept in line with our retention policy. This means that information will be held for six years from the last data of action on the file. It will be kept in a secure environment and available only to those who need to access it.
When we take enforcement action, we may publish the identity of the defendant in our Annual Report or elsewhere. We will not identify the complainant, unless the information is already in the public domain.
Access to Personal Information.
Orbidal will respond to Section 3 requests (confirmation of the existence of data) made under the Data Protection Acts.
As far as possible, we will not disclose personal data without consent. However, when we investigate a complaint we may need to share personal information with the other parties concerned. We will consider any request for anonymity in respect of a case, but we cannot guarantee that it will be possible to enforce it. We will not disclose your personal data to third parties except in instances where an individual has consented to the disclosure, or we are obliged by law to disclose the data. Third parties to whom we may disclose information include organisations such as An Garda Síochána.